Technical Consultant

About the Role

As a Technical Consultant, you will provide organizations with information technology support to operate more efficiently. You will also implement hardware and software solutions, enhance IT systems, and resolve technical issues.

Requirements

  • A Bachelor's Degree in computer science, information technology, information systems, computer engineering, or a similar field.

  • Experience as a technical consultant.

  • Advanced knowledge of hardware and software solutions and network maintenance.

  • Ability to conduct in-house training to increase end-user proficiency.

  • Ability to develop and maintain internal error logs and provide support.

  • Proficiency in providing efficient web portal support.

  • Ability to ensure optimal system functionality.

  • Advanced knowledge of data protection and software encryption.

  • Ability to keep up with IT trends.

  • Exceptional interpersonal and communication skills.

Responsibilities

Performing analyses on hardware, software, and network capabilities.
Consulting with management and other departments.
Improving system efficiency.
Analyzing and improving the performance of web-based portals.
Resolving logged errors as well as ensuring system security and encryption.
Documenting processes and monitoring system performance metrics.
Ensuring computer hardware remains compatible with software updates.
Implementing the latest technological advancements.
Performing diagnostic tests.
Training end-users on hardware functionality and software programs.