Service Technician

About the Role

As a Service Technician, you will operate in a variety of industries to provide services and repairs. You will also go to the customer's location to fix problematic machines or equipment that cannot easily be moved due to its size or connections with outer systems.

Requirements

  • Associate's Degree or technical certification.

  • An ability to work independently.

  • Managing overtime on service calls with patience.

  • Excellent customer service and communication skills.

  • An ability to diagnose and solve problems.

  • Strong working knowledge of equipment and tools used within the industry.

  • Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.

Responsibilities

Answering telephone inquiries and assisting clients.
Installing and testing products, equipment, and machinery
Providing instructions to customers.
Using diagnostic tools to identify issues and evaluate the available information.
Fixing defective products or ordering the necessary parts to replace faulty ones.
Servicing home-based equipment, such as security systems, appliances, computer equipment, televisions, and heating and ventilation units.
Servicing heavy equipment, such as farm or factory machines, diesel engines, and computer networks.
Promoting the company's services.
Maintaining technical and mechanical skills.