About the Role
As a Retention Specialist, you will design and implement customer retention strategies in order to increase loyalty and retain business. You will also analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.
Bachelor's Degree in sales, marketing, or a related field.
3+ years experience in a similar role.
Excellent customer service skills.
Strong conflict resolution skills.
In-depth knowledge of sales and marketing software.
An ability to remain calm and professional.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.
Communicating with customers and sales representatives.
Analyzing customer behavior.
Gathering information about customer complaints.
Developing retention strategies.
Negotiating with customers to renew contracts and retain business.
Meeting with the sales team to propose customer retention solutions.
Writing and presenting customer behavior reports.
Building positive relationships with customers and business associates.