IT Support Specialist

About the Role

As an IT Support Specialist, you will provide organizations with information technology support in order to optimize operational efficiency. You will also resolve any technical issues, maintain hardware and software installations, improve IT systems, and provide IT support to customers.

Requirements

  • A Bachelor's Degree in computer science, information technology, or a similar field.

  • 3-5 years of experience as an IT support specialist.

  • An ability to provide technical support and resolve problems.

  • In-depth knowledge of computer hardware, software, and networks.

  • An ability to determine IT needs and train end-users.

  • Proficiency in IT helpdesk software.

  • Experience in documenting processes and monitoring performance metrics.

  • Advanced knowledge of database maintenance and system security.

  • An ability to keep up with technical innovation and trends in IT support.

  • Exceptional interpersonal and communication skills.

Responsibilities

Consulting with IT managers and other departments.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors.
Monitoring hardware, software, and system performance metrics.
Updating computer software.
Upgrading hardware and systems.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.