IT Support Analyst

About the Role

As an IT Support Analyst, you will provide assistance to front-line primary technical support in order for users to resolve various issues involving hardware, software, and peripherals. You will also respond to technical queries and issues, resolve problems in a timely manner, and provide technical recommendations.

Requirements

  • 2-3 years of experience in an end-user desktop support role.

  • Proficiency in Microsoft 2006-2013.

  • Proficiency in Windows 7, Windows 8, Windows 10, XP, and Vista.

  • Strong knowledge of Patch management.

  • Solid knowledge of advanced printer/peripheral device troubleshooting.

  • An ability to work independently.

  • Exceptional customer service skills.

Responsibilities

Performing analysis of causes.
Developing checklists for occurring problems.
Developing recommendations for procedures.
Evaluating and resolving problems that may arise.
Troubleshooting hardware and software issues.
Performing user administrative tasks.