Director of Operations

About the Role

As a Director of Operations, you will manage an organization's operations and play a leading role in creating and overseeing organizations' customer retention initiatives. You will also analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent pipeline as well as collaborate with human resources to create and implement succession plans for key management and supervisors and advance cohesion between various internal departments.

Requirements

  • Bachelor's Degree in business administration.

  • 5+ years of experience managing a complex enterprise's human resources, finances, operations, or strategies.

  • An ability to manage budgets.

  • Proficient operational and financial skills.

  • Strong ethical leadership abilities.

  • Excellent written and verbal communication skills.

  • Outstanding organizational skills.

  • An ability to make projections at least three years into the future.

Responsibilities

Playing a leading role in compiling company budget and growth strategy.
Executing strategies to optimize company growth.
Ensuring effectiveness across operating platforms.
Creating strategies to challenge theft and stock losses.
Implementing initiatives to reduce company costs.
Creating financial reports.
Managing money handling, accounting, and bank processes.
Driving employees and leading performance reviews to ensure an engaged and skilled workforce.
Initiating better business practices.
Collaborating with leadership to build an environment of collective responsibility and accountability.
Ensuring adherence to performance objectives in order to meet business and customer expectations.