About the Role
As a Community Manager, you are responsible for creating and managing the online voice of an organization in order to build brand awareness within the online community and are responsible for aligning all company communications, PR, social media, and marketing content to create a strong brand identity. You will also be the first point of contact for online fans and followers in order to develop an intimate relationship with the online community.
Requirements
Bachelor's Degree in communication, English, journalism, marketing, or a related field.
Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube.
Knowledge of Hootsuite or similar programs.
Proficient in Google Analytics.
At least two years' experience managing social media platforms.
Strong written and verbal communication skills.
Knowledge of marketing trends and techniques.
Excellent time-management skills.
Responsibilities
Developing a content plan.
Creating engaging content for all platforms.
Engaging with the online community and respond to comments and requests.
Analyzing web traffic and relevant community metrics.
Relaying community feedback to relevant stakeholders.
Implementing community communication initiatives.
Communicating with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
Attending networking events or relevant industry workshops.
Liaising with external agencies or journalists to ensure accurate brand representation.